Frequently Asked Questions

Our IATA number is 96142583. The IATA (International Air Transport Association) accreditation signifies that we are recognized as a professional travel agency who meets international standards for reliability and professionalism. This accreditation provides additional assurance that you are working with a reputable and qualified travel professional.

The service or planning fee covers the extensive research, personalized recommendations, and detailed coordination involved in creating a tailored travel experience. It compensates for the time and expertise dedicated to ensuring every aspect of your trip is meticulously planned and managed. This fee also supports our ability to secure the best options and exclusive benefits, delivering a seamless and luxurious travel experience.

Your holiday is protected through our Partner (AERTiCKET) ATOL (Air Travel Organiser’s Licence) certification, which ensures financial protection for your trip. The ATOL number is 12383. Additionally, we carry errors and omissions insurance to cover any unforeseen issues. While we strive to provide the highest level of service, we also advise all clients to obtain their own travel insurance for comprehensive protection.

Yes, we can assist with last-minute travel plans whether its on the day or in 24 hours, we will make every effort to secure the best possible arrangements for your trip.

During your trip, you can contact us through the provided 24/7 support contact numbers. For immediate assistance, please use the contact details provided in your itinerary. We are available to help with any issues or questions you may have.

Changes to travel plans can be made, but they are subject to the policies of the service providers and may incur additional fees. I will assist in managing these changes and work to accommodate your needs within the provider’s terms and conditions.

Your personal and payment information is protected through secure, encrypted systems. We adhere to data protection regulations and use industry-standard security measures to safeguard your information. For added security, we recommend using secure payment methods.

Some destinations require additional time because we are waiting on confirmations from local suppliers and private experience providers. In certain countries, particularly for remote or highly authentic experiences, bookings are handled manually. This can involve coordinating directly with boutique properties, private guides, specialist drivers, or cultural hosts who may not operate on automated systems. When we design these journeys, we prioritise quality, access, and accuracy over speed,ensuring every element is personally secured and aligned with your expectations.

Every journey is tailor-made, so timelines depend on the complexity of your trip.

Simple luxury escapes (1–2 destinations): 3–5 working days

Multi-stop journeys or tours: 7–14 working days

Complex, high-season or special-event travel: may require additional sourcing time

We begin designing once your service fee and enquiry form are complete.
The more detailed your preferences, the more refined and efficient the process.

Our focus is premium and luxury travel; however, we understand that every trip is different.
Sometimes the best option is a well-located boutique hotel rather than a traditional five-star property. In other cases, clients already have a specific hotel in mind and simply require us to secure it.
Where preferred partner benefits are available, we will always add them. If there are no added amenities attached to that particular property, we will still ensure the booking is handled correctly, rates are verified, and all details are secured seamlessly on your behalf.

We refine it — together.
The design process is collaborative, and we continue adjusting, refining, and improving your itinerary until it feels right for you. We go back and forth during the proposal stage to ensure the pace, properties, experiences, and overall flow align with your vision.
Your journey isn’t finalised until you’re confident and satisfied with the direction. Once bookings are confirmed, any further changes are subject to supplier terms and availability — but during the design phase, refinement is part of the service.

Yes — we do.
A full itinerary is not required in order to book with us. We can arrange flight-only bookings and have access to a range of fare types, including published fares and private fares where available.
In some cases, we are also able to secure flights with deposit options, depending on the airline and fare conditions.
We review routing, fare rules, flexibility, and overall value before ticketing — ensuring everything is secured correctly from the outset.

You will not be left to navigate issues alone. Where applicable, we liaise directly with hotels, airlines, and suppliers to resolve disruptions efficiently. That said, comprehensive travel insurance is essential for all trips.

For the best availability and value:
Europe summer: 6–9 months in advance Festive period & peak islands: 9–12 months Safaris & bucket-list experiences: 12+ months Low season city breaks: 2–4 months Last-minute requests are possible but subject to availability.

There is no one-size-fits-all rule.
Some trips can be arranged comfortably a few months in advance, while others — particularly peak seasons or high-demand experiences — require earlier planning to secure the best options.

For example:
European summer and festive periods fill quickly

Safaris and certain island resorts often operate with limited inventory

Some destinations experience peak demand year-round

We always advise based on your chosen destination, travel dates, and expectations. Early planning offers the most choice, but we can also accommodate shorter lead times subject to availability.